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Senior Solution Engineer | Service Cloud

SeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 2 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Service Cloud Solution Engineer is a vital part of Salesforce, showcasing tailored Service Cloud solutions to customers and prospects. This job is all about driving innovation and aligning solutions with customer needs, ensuring that the value of the platform is clearly demonstrated. The team thrives on collaboration, creativity, and a shared passion for transforming customer service through AI.

Meet the team

About the company

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You'll be responsible for

🤝

Advocating for AI-powered solutions

Advocating for the value of AI-powered Service Cloud solutions to customers, including C-level executives and IT stakeholders, as well as internal teams.
📊

Assessing business requirements

Assessing business requirements and presenting findings, including key pain points, recommended solutions, and potential ROI.
🚀

Developing technical sales strategies

Developing and executing technical sales strategies, demonstrating confidence in AI-driven cloud applications.

Key criteria

🛠️

Contact centre operations knowledge

Strong understanding of contact centre processes and workflows.

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🤝

Collaboration experience

Proven ability to collaborate in diverse environments.

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🌐

Cloud technology familiarity

Experience with cloud technologies and AI applications.

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A meaningful career starts with a match

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5 criteria for this job
Contact centre operations knowledge
Strong understanding of contact centre processes and workflows.

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Collaboration experience
Proven ability to collaborate in diverse environments.

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Cloud technology familiarity
Experience with cloud technologies and AI applications.

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Customer challenge insight
Curiosity to uncover and understand customer challenges.

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Sales engineering background
Experience as a Sales Engineer or similar role.

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