About the job
As a Senior Support Escalation Manager, you will be at the forefront of managing escalated customer and partner issues. This exciting opportunity allows you to accelerate your career growth while honing your problem-solving and collaboration skills. The team thrives on building strong relationships and driving impactful solutions, ensuring that every customer interaction is a positive experience.
You'll be responsible for
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Partnering with teams
Collaborating with engineering, operations, and stakeholders to resolve escalated customer issues effectively.đ
Owning customer incidents
Managing customer incidents from start to finish, ensuring clear communication and resolution.đ
Building relationships
Establishing strong connections across teams to facilitate communication and resolution of complex issues.What we're looking for
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Bachelorâs degree or equivalent experience
Possess a degree in technology, business, or related field, or equivalent experience.View
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4+ years of relevant experience
Demonstrated experience in customer support or escalation management.View
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Cloud technology certification
Possess certification like Azure Fundamentals or Microsoft 365 Fundamentals.View
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