Service Administrator
About the job
This job is all about coordinating the successful delivery of service calls while providing excellent customer service. As a Service Administrator at Aidacare, you will play a vital role in ensuring customer satisfaction by responding to inquiries and arranging repairs. The team values collaboration and is committed to creating memorable experiences for customers.
You'll be responsible for
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Receiving calls from customers
Answering customer inquiries in a professional manner and addressing their needs.📅
Scheduling service calls
Communicating customer requirements to Service Technicians and arranging timely service appointments.🧾
Processing purchase orders
Managing purchase orders and invoices with relevant suppliers as needed.Key criteria
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Customer service experience
Demonstrated experience providing friendly and professional customer service.View
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Strong computer literacy
Proficiency in Microsoft Excel and internal systems for service delivery.View
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Team collaboration skills
Experience working effectively with internal and external stakeholders.View
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