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Service Coordination Team Leader

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and culturePosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Team Leader, Service Coordinator at HomeMade, you will be at the heart of enhancing customer experiences, guiding a passionate team to deliver exceptional service every day. Your role is vital in helping older people maintain their independence and live fulfilling lives at home. Join a dedicated team that values collaboration, continuous improvement, and making a meaningful difference in the lives of others.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Supporting the team

Acting as the first point of escalation for Service Coordinators, supporting the resolution of complex customer or service partner issues.
📋

Coordinating customer service

Managing a team of service coordinators, supporting both new and existing ones with planning, coordinating, and adjusting services in line with assessed needs, support plans, and budgets.
✅

Ensuring quality and compliance

Ensuring escalations and service coordination activities are managed in line with the Aged Care Act, Aged Care Quality Standards, and HomeMade policies.

Key criteria

👥

Team leadership experience

Demonstrated experience in a team lead or mentoring role within service coordination.

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💬

Strong communication skills

Ability to coach, support team members, and build rapport with diverse stakeholders.

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⚖️

Escalation management

Proven ability to manage escalations with empathy and professionalism.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Team leadership experience
Demonstrated experience in a team lead or mentoring role within service coordination.

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Strong communication skills
Ability to coach, support team members, and build rapport with diverse stakeholders.

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Escalation management
Proven ability to manage escalations with empathy and professionalism.

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Organisational skills
Strong time-management skills to prioritise competing demands effectively.

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Understanding of aged care standards
Knowledge of the Aged Care Act and Quality Standards or ability to learn quickly.

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