About the job
As a Team Leader, Service Coordinator at HomeMade, you will be at the heart of enhancing customer experiences, guiding a passionate team to deliver exceptional service every day. Your role is vital in helping older people maintain their independence and live fulfilling lives at home. Join a dedicated team that values collaboration, continuous improvement, and making a meaningful difference in the lives of others.
You'll be responsible for
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Supporting the team
Acting as the first point of escalation for Service Coordinators, supporting the resolution of complex customer or service partner issues.📋
Coordinating customer service
Managing a team of service coordinators, supporting both new and existing ones with planning, coordinating, and adjusting services in line with assessed needs, support plans, and budgets.✅
Ensuring quality and compliance
Ensuring escalations and service coordination activities are managed in line with the Aged Care Act, Aged Care Quality Standards, and HomeMade policies.Key criteria
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Team leadership experience
Demonstrated experience in a team lead or mentoring role within service coordination.View
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Strong communication skills
Ability to coach, support team members, and build rapport with diverse stakeholders.View
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Escalation management
Proven ability to manage escalations with empathy and professionalism.View
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