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Team Leader (Service Experience)

Mid levelFull-timeOfficePerth WA, AustraliaPeople and cultureCustomer servicePosted 1 month agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

The Team Leader (Service Experience) position at The Ritz-Carlton, Perth is all about creating exceptional experiences for guests while leading a dedicated team. This job plays a crucial role in ensuring that the Gold Standards of The Ritz-Carlton are delivered every day, fostering a culture of excellence and hospitality. The team thrives in a supportive environment that values creativity, compassion, and personal growth, making it an exciting opportunity for anyone passionate about customer service.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Answering guest calls and requests

Answer, record, and process all guest calls, requests, questions, or concerns to ensure a seamless experience.
🔧

Resolving guest issues

Contact appropriate individuals or departments to resolve guest calls, requests, or problems promptly.
✅

Following up on requests

Ensure that any outstanding requests are resolved and advise guests of any messages received.

Key criteria

📞

Customer service experience

Demonstrated experience in a customer service role is essential.

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🍷

Responsible Service of Alcohol certification

Possession of RSA from a nationally accredited provider is required.

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🍽️

Food safety certification

I’m Alert Food Safety Certification from City of Perth is necessary.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in a customer service role is essential.

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Responsible Service of Alcohol certification
Possession of RSA from a nationally accredited provider is required.

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Food safety certification
I’m Alert Food Safety Certification from City of Perth is necessary.

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Unrestricted working rights
Possession of unrestricted working rights for Australia is mandatory.

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Passion for customer service
A strong passion for delivering exceptional customer service is vital.

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