About the job
The Team Leader (Service Experience) position at The Ritz-Carlton, Perth is all about creating exceptional experiences for guests while leading a dedicated team. This job plays a crucial role in ensuring that the Gold Standards of The Ritz-Carlton are delivered every day, fostering a culture of excellence and hospitality. The team thrives in a supportive environment that values creativity, compassion, and personal growth, making it an exciting opportunity for anyone passionate about customer service.
You'll be responsible for
📞
Answering guest calls and requests
Answer, record, and process all guest calls, requests, questions, or concerns to ensure a seamless experience.🔧
Resolving guest issues
Contact appropriate individuals or departments to resolve guest calls, requests, or problems promptly.✅
Following up on requests
Ensure that any outstanding requests are resolved and advise guests of any messages received.Key criteria
📞
Customer service experience
Demonstrated experience in a customer service role is essential.View
🍷
Responsible Service of Alcohol certification
Possession of RSA from a nationally accredited provider is required.View
🍽️
Food safety certification
I’m Alert Food Safety Certification from City of Perth is necessary.View
View more
