Service Delivery Leader
About the job
The Service Delivery Leader at Palo Alto Networks is a high-visibility, expert-level job focused on post-sales strategic orchestration and commercial expansion for complex, large-scale accounts. This position acts as a "Chief of Staff" for service delivery, ensuring that technology delivers measurable business value while driving proactive service monetisation. The team values collaboration and thrives in an environment where everyone’s ideas count, working together to achieve long-term stability and growth for critical accounts.
You'll be responsible for
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Building strategic executive alignment
Build and maintain high-impact relationships with C-suite and senior-level stakeholders, acting as a trusted advisor to align service delivery with business transformation goals.📈
Driving commercial growth and opportunity capture
Partner proactively with Sales to identify and execute strategic plays, expanding the platform footprint and securing high-value opportunities.🔗
Ensuring account health and value realisation
Act as the primary bridge between the customer’s long-term vision and the technical service roadmap, ensuring consistent value realisation and operational excellence.Key criteria
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8+ years in customer-facing roles
Experience managing high-touch, high-visibility post-sales engagements.View
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Strategic leadership experience
Proven track record managing enterprise-scale accounts.View
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Commercial acumen
Ability to identify opportunities and drive service revenue.View
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