Civica9 jobs

Service Delivery Manager (6 Month FTC)

SeniorContractHybridSydney NSW, AustraliaProfessional servicesInformation technologyPosted 3 weeks agoVerified 2 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Service Delivery Manager at Civica plays a pivotal role in shaping healthcare technology solutions that impact millions of citizens. This job is all about ensuring that complex healthcare requirements are captured and translated into clear, structured documentation, driving compliance and quality. The team thrives on collaboration and continuous improvement, fostering an environment where accountability and expertise lead to meaningful outcomes.

You'll be responsible for

🛠️

Designing presales processes

Designing and implementing presales or requirements gathering processes within complex, compliance-driven industries.
📄

Governing documentation

Defining and governing Product Requirements Documents (PRDs) to meet engineering, compliance, and operational standards.
👨‍💼

Leading a specialist team

Leading a specialist team and ensuring outputs meet the quality, governance, and consistency required to support scalable, compliant delivery across the Health portfolio.

Key criteria

📊

Program management experience in health technology

Proven experience at program manager level in health technology or SaaS environments.

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📝

Requirements gathering expertise

Demonstrated experience designing presales or requirements gathering processes.

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📄

Product Requirements Document (PRD) governance

Experience defining and governing PRDs to meet compliance standards.

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Meet the team

About the company

View your fit

5 criteria for this job
Program management experience in health technology
Proven experience at program manager level in health technology or SaaS environments.

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Requirements gathering expertise
Demonstrated experience designing presales or requirements gathering processes.

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Product Requirements Document (PRD) governance
Experience defining and governing PRDs to meet compliance standards.

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Stakeholder engagement skills
Strong skills working with healthcare providers and senior stakeholders.

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Analytical and commercial acumen
Ability to align estimation approaches with pricing models.

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