About the job
The Service Delivery Manager at Civica plays a pivotal role in shaping the presales and scoping process within the Health division, ensuring that healthcare solutions meet the highest standards of compliance and clarity. This position is crucial for translating complex healthcare requirements into actionable documentation, ultimately supporting better patient outcomes and operational efficiency. Civica fosters a collaborative and inclusive environment, empowering professionals to lead transformation in the healthcare sector.
You'll be responsible for
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Designing and governing processes
Designing, governing, and continuously improving the end-to-end presales and scoping process across Private Health Insurance and broader healthcare solutions.📏
Establishing standards
Establishing the standards for how complex healthcare requirements are captured, validated, and translated into structured documentation and cost estimates.👨🏫
Leading a specialist team
Leading a specialist team and ensuring outputs meet the quality, governance, and consistency required to support scalable, compliant delivery across the Health portfolio.Key criteria
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Program management experience in health technology
Proven experience at program manager level in presales or service delivery.View
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Experience with presales processes
Demonstrated ability to design and implement requirements gathering processes.View
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Understanding of healthcare environments
Strong knowledge of healthcare or Private Health Insurance regulatory frameworks.View
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