Centorrino Technologies18 jobs

Service Delivery Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaInformation technologyPeople and culturePosted 3 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

Join Centorrino Technologies as a Service Delivery Manager and become part of a vibrant community that values innovation and inclusivity. This job is all about building strong relationships with customers, collaborating with technical teams, and ensuring service delivery excellence. The team thrives on creativity and offers extensive training and development opportunities, making it a fantastic place to grow your career while enjoying a hybrid working environment.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🤝

Building and maintaining relationships

Establishing and nurturing strong connections with customers through both remote and in-person engagements.
🤝

Collaborating with teams

Working closely with peers in technical and client-facing teams to achieve successful outcomes for customers.
📊

Reviewing service delivery reporting

Assessing and presenting service delivery reports to ensure key SLAs and deliverables are met, while suggesting improvements where necessary.

Key criteria

🤝

Customer relationship management experience

Demonstrated experience building strong customer relationships remotely and in-person.

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📊

Service delivery reporting skills

Proven ability to review and present service delivery reports effectively.

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🗣️

Stakeholder communication skills

Experience communicating with executive and C-level stakeholders clearly.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer relationship management experience
Demonstrated experience building strong customer relationships remotely and in-person.

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Service delivery reporting skills
Proven ability to review and present service delivery reports effectively.

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Stakeholder communication skills
Experience communicating with executive and C-level stakeholders clearly.

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Technical understanding
Strong grasp of ITIL principles and technical jargon for effective communication.

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Valid WWCC and Police Check
Required checks to ensure safety in working with vulnerable populations.

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