Service Delivery Manager (NV2 Cleared)
About the job
The Service Delivery Manager at Centorrino Technologies is a pivotal role that focuses on leading the delivery and operational support of critical technology services. This position is essential for ensuring that services are customer-focused, secure, and reliable, while fostering strong relationships with stakeholders. The team thrives on collaboration and continuous improvement, making it a fantastic opportunity for someone looking to make a significant impact.
You'll be responsible for
📈
Managing service delivery
Manage end-to-end service delivery to ensure services meet agreed performance standards and business outcomes🔄
Leading service transition activities
Lead service transition activities for new and changed services, including service catalogues and service agreements📊
Monitoring service performance
Monitor service performance, identify improvement opportunities, and drive continuous service optimisation initiativesKey criteria
🔧
Service delivery management experience
Demonstrated experience in managing service delivery in complex environments.View
🤝
Stakeholder engagement skills
Proven ability to manage relationships across technical and business teams.View
📈
Continuous improvement initiatives
Experience driving business process optimisation and service performance.View
View more