Service Delivery Manager (NV2 Cleared)
About the job
The Service Delivery Manager at Centorrino Technologies (CT) is a pivotal role that ensures the delivery and operational support of critical technology services. This position is essential for maintaining strong stakeholder relationships and driving service excellence in a complex environment. The team thrives on collaboration, continuous improvement, and a commitment to customer-focused service.
You'll be responsible for
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Managing service delivery
Manage end-to-end service delivery to ensure services meet agreed performance standards and business outcomes.📞
Acting as a key contact
Act as a key point of contact for stakeholders, customers, vendors, and delivery teams.🔍
Monitoring service performance
Monitor service performance, identify improvement opportunities, and drive continuous service optimisation initiatives.Key criteria
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Service delivery management experience
Demonstrated experience in managing service delivery in complex environments.View
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Stakeholder engagement skills
Proven ability to manage relationships with diverse stakeholders.View
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Continuous improvement initiatives
Experience driving business process optimisation and service enhancements.View
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