Datacom11 followers60 jobs

Service Delivery Manager | Perth

Mid levelFull-timeHybridPerth WA, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Service Delivery Manager at Datacom, you will play a crucial role in ensuring high customer satisfaction by delivering quality services aligned with contracts. This job is all about building trusted relationships and collaborating with a supportive team to enhance service delivery. Datacom fosters an agile and inclusive environment, empowering team members to grow alongside the business while making a meaningful impact.

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You'll be responsible for

😊

Ensuring customer satisfaction

Accountable for governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction.
🔗

Building trusted relationships

Playing a key role in ensuring the highest level of operational service delivery; and building trusted relationships with key customer contacts.
🤝

Collaborating with Service Delivery Management community

Co-supported by others in the Service Delivery Management community to assist as you build on your knowledge, insights and outcomes to provide quality service delivery.

Key criteria

🤝

Customer relationship management experience

Demonstrated experience building trust with customers and stakeholders.

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📊

Strong business acumen

Proven understanding of commercial contracts and win/win negotiations.

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🔍

Problem-solving skills

Experience analyzing complex issues to find effective solutions.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Customer relationship management experience
Demonstrated experience building trust with customers and stakeholders.

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Strong business acumen
Proven understanding of commercial contracts and win/win negotiations.

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Problem-solving skills
Experience analyzing complex issues to find effective solutions.

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Service delivery management background
Experience managing budgets, schedules, and performance requirements.

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Growth mindset
Passion for delivering exceptional service and continuous improvement.

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