Service Delivery Support Officer
Think you're a good fit?See what the hiring team are looking for
About the job
The Service Delivery Support Officer is a vital position that provides high-quality reception and administrative support to various student success services. This job plays a crucial role in ensuring that students receive timely and effective assistance in a busy environment. The team values collaboration, empathy, and a student-focused approach, creating a supportive atmosphere for both staff and students.
You'll be responsible for
📞
Providing reception support
Managing check-ins, incoming phone calls, and enquiries as the first point of contact.📅
Coordinating appointments
Scheduling, rescheduling, and managing student appointments to ensure smooth service delivery.💡
Identifying improvement opportunities
Contributing to efficient operations and suggesting continuous improvement in service delivery.Key criteria
📋
High-level administrative support experience
Demonstrated experience providing administrative support in complex environments.View
🤝
Strong interpersonal skills
Proven ability to build and maintain effective working relationships.View
🧠
Emotional intelligence
High level of emotional intelligence to support student needs.View
View more
