About the job
This job is about being the first point of contact for clients at Datacom, where you will play a vital role in providing exceptional technical support. The impact of your work will be felt as you help customers solve their issues and enhance their experience with technology. The team thrives on collaboration, support, and a shared commitment to excellence.
You'll be responsible for
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Responding to customer queries
Handling phone and email inquiries for level 1 technical support, ensuring high-quality service.🔍
Troubleshooting issues
Identifying, troubleshooting, and resolving incidents and service requests efficiently.📊
Meeting service level agreements
Working within given Service Level Agreements and Key Performance Indicators to deliver results.Key criteria
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IT qualification
Possession of a relevant IT qualification for entry-level opportunities.View
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Customer service experience
Demonstrated experience in providing customer support via phone or email.View
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Troubleshooting skills
Proven ability to identify and resolve technical issues effectively.View
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