RAC WA38 jobs

Service Desk Analyst

JuniorMid levelFull-timeOfficeWest Perth WA 6005, AustraliaCustomer serviceIT supportPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Service Desk Analyst, you will provide first and second level IT support for all RAC internal and external customers, ensuring smooth operation of installed hardware and software. This job is crucial in maintaining high customer service standards and meeting service level agreements. The team thrives on collaboration, continuous learning, and a commitment to delivering exceptional service.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Providing IT support

Operating as the primary point of contact for RAC IT helpdesk support through various interactions, ensuring SLAs are met for all support queries.
⚙️

Resolving end-user issues

Efficiently resolving end-user issues and enquiries promptly, guiding users to resolve their issues according to established procedures.
📚

Educating end-users

Educating and assisting end-users on equipment operation and common troubleshooting techniques, while maintaining detailed records.

Key criteria

🖥️

IT Service Desk support experience

Demonstrated experience delivering IT support using ITSM tools.

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💻

Troubleshooting expertise

Proven skills in diagnosing Windows OS and hardware issues.

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🔑

Active Directory knowledge

Strong understanding of Active Directory and business applications.

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A meaningful career starts with a match

View your fit

5 criteria for this job
IT Service Desk support experience
Demonstrated experience delivering IT support using ITSM tools.

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Troubleshooting expertise
Proven skills in diagnosing Windows OS and hardware issues.

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Active Directory knowledge
Strong understanding of Active Directory and business applications.

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Interpersonal communication skills
Exceptional ability to manage customer expectations effectively.

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Team collaboration
Experience working with cross-functional teams and stakeholders.

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