Aruma3 followers32 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Service Desk Analyst job at Aruma is all about being the first point of contact for IT support, ensuring technology services run smoothly for everyone. This role is vital in helping create an inclusive world where people with disabilities can thrive. The team values collaboration, effective communication, and a commitment to exceptional customer service.

Meet the team

About the company

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You'll be responsible for

🔧

Restoring services

Restoring services as quickly as possible once incidents are identified or logged.
⚖️

Prioritising workload

Effectively prioritising workload during high-volume periods to ensure timely support.
📋

Managing service requests

Managing a wide variety of service requests efficiently and accurately.

Key criteria

🖥️

IT support experience

Demonstrated experience providing IT support in a fast-paced environment.

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📞

Customer service skills

Strong customer service skills with a passion for helping others.

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🗂️

Record-keeping abilities

Proven ability to maintain accurate records for service desk requests.

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A meaningful career starts with a match

Apply on Aruma
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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
IT support experience
Demonstrated experience providing IT support in a fast-paced environment.

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Customer service skills
Strong customer service skills with a passion for helping others.

View

Record-keeping abilities
Proven ability to maintain accurate records for service desk requests.

View

Problem-solving skills
Strong analytical skills to resolve technical issues effectively.

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Time management skills
Effective prioritisation abilities during high-volume periods.

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