Centorrino Technologies5 followers38 jobs

Service Desk Analyst - NV1

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 4 days agoVerified 1 hour ago
Pending fitX of Y criteria met

About the job

Joining Centorrino Technologies as a Service Desk Analyst means becoming part of a vibrant community dedicated to redefining customer experience. This job is all about providing exceptional support and ensuring customers feel valued and informed. The team thrives on collaboration, accountability, and a shared commitment to excellence, making it a fantastic place to grow and develop your skills.

Meet the team

About the company

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You'll be responsible for

📞

Answering inbound calls

Delivering prompt, friendly, and professional support to customers over the phone.
🔧

Troubleshooting issues

Independently resolving problems or collaborating with internal teams to find solutions.
🗂️

Managing tickets

Logging, prioritising, and managing tickets in ConnectWise, taking full ownership through to resolution.

Key criteria

📞

Customer service experience

Proven experience delivering exceptional customer support.

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🔧

Ticket management skills

Experience managing and prioritising tickets in ConnectWise.

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🔍

Problem-solving abilities

Demonstrated capability to troubleshoot and resolve issues independently.

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A meaningful career starts with a match

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5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer support.

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Ticket management skills
Experience managing and prioritising tickets in ConnectWise.

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Problem-solving abilities
Demonstrated capability to troubleshoot and resolve issues independently.

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NV1 Australian Security Clearance
Valid NV1 clearance required for access to sensitive information.

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Basic IT skills
Foundational IT skills preferred for effective support delivery.

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