About the job
The Service Desk Manager job at Unisys is all about inspiring and empowering teams to deliver exceptional service. This position plays a crucial role in ensuring customer satisfaction and operational excellence while fostering a dynamic work environment. The team thrives on collaboration, continuous improvement, and personal development, making it an exciting opportunity for those passionate about people leadership.
You'll be responsible for
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Ensuring service delivery
Overseeing the delivery of services to meet customer expectations and uphold Service Levels.⚙️
Driving incident management
Managing incident, problem, and change management processes to optimize service operations.🌱
Developing team members
Supporting personal and professional development of team members while achieving performance metrics.What we're looking for
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Bachelor's degree or equivalent experience
Possession of a BA/BS degree or relevant experience.View
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People leadership experience
Demonstrated experience leading and empowering teams effectively.View
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ITIL knowledge and certification
Strong understanding of ITIL processes and best practices.View
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