NSW Department of Climate Change, Energy, the Environment and Water9 followers78 jobs

Service Desk Operations Supervisor

Mid levelSeniorFull-timeHybridParramatta NSW 2150, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Shape your world in a vibrant team that is dedicated to shaping communities, spaces, and economies across New South Wales. This job offers an incredible opportunity to contribute to meaningful projects while enjoying flexible work options and a supportive culture. Join a diverse team that values collaboration and inclusion, where everyone can thrive and balance work, life, and wellbeing.

Meet the team

About the company

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You'll be responsible for

👥

Leading the Knowledge Team

Leading the Knowledge Team and Service Desk phone agents to deliver consistent, high-quality frontline support while continuously improving how services are delivered.
📊

Monitoring performance

Monitoring performance and ensuring policies and standards are followed to maintain service quality.
🏆

Coaching team members

Coaching team members, reviewing work, and supporting a positive performance culture.

Key criteria

🧩

Problem-solving abilities

Proven experience navigating complex challenges in dynamic environments.

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👥

Leadership experience

Demonstrated experience leading teams to achieve shared goals.

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📈

Contact centre expertise

Extensive experience in contact centre operations and IT support.

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View more

A meaningful career starts with a match

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Problem-solving abilities
Proven experience navigating complex challenges in dynamic environments.

View

Leadership experience
Demonstrated experience leading teams to achieve shared goals.

View

Contact centre expertise
Extensive experience in contact centre operations and IT support.

View

Knowledge management skills
Experience implementing knowledge management systems from start to finish.

View

Adaptability in fast-paced settings
Proven ability to thrive amidst competing priorities and unexpected issues.

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