Centorrino Technologies3 followers32 jobs

Service Desk Support Officer

JuniorMid levelContractOfficeHobart TAS 7000, AustraliaPosted 19 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Service Desk Support Officer at Centorrino Technologies is all about delivering exceptional first-level IT support to end users. This job plays a crucial role in enhancing customer satisfaction and improving IT services within a collaborative and fast-paced environment. The team thrives on inclusivity and creativity, making it a fantastic place to grow and develop your career.

Meet the team

About the company

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You'll be responsible for

📞

Providing first-level support

Delivering first-level support for incidents and service requests via phone, ServiceNow, and walk-up support.
🔧

Troubleshooting user issues

Troubleshooting and resolving user issues in a timely manner to ensure customer satisfaction.
📊

Monitoring service desk queues

Monitoring service desk queues and ensuring tickets are prioritised and managed in line with agreed service levels.

Key criteria

🖥️

Service Desk experience

Minimum 2 years in a Service Desk or IT support environment.

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🔧

ITIL framework knowledge

Experience working within an ITIL Service Management framework.

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📊

ITSM tools proficiency

Familiarity with ITSM tools like ServiceNow for ticket management.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Service Desk experience
Minimum 2 years in a Service Desk or IT support environment.

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ITIL framework knowledge
Experience working within an ITIL Service Management framework.

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ITSM tools proficiency
Familiarity with ITSM tools like ServiceNow for ticket management.

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Customer service skills
Demonstrated strong communication and customer service abilities.

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Problem-solving skills
Proven troubleshooting skills to efficiently resolve user issues.

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A meaningful career starts with a match

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