Centorrino Technologies5 followers44 jobs

Service Desk Support Officer

JuniorMid levelContractOfficeHobart TAS 7000, AustraliaPosted 3 weeks agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

The Service Desk Support Officer at Centorrino Technologies is all about delivering exceptional first-level IT support to end users. This job plays a crucial role in enhancing customer satisfaction and improving IT services within a collaborative and fast-paced environment. The team thrives on inclusivity and creativity, making it a fantastic place to grow and develop your career.

Meet the team

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You'll be responsible for

📞

Providing first-level support

Delivering first-level support for incidents and service requests via phone, ServiceNow, and walk-up support.
🔧

Troubleshooting user issues

Troubleshooting and resolving user issues in a timely manner to ensure customer satisfaction.
📊

Monitoring service desk queues

Monitoring service desk queues and ensuring tickets are prioritised and managed in line with agreed service levels.

Key criteria

🖥️

Service Desk experience

Minimum 2 years in a Service Desk or IT support environment.

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🔧

ITIL framework knowledge

Experience working within an ITIL Service Management framework.

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📊

ITSM tools proficiency

Familiarity with ITSM tools like ServiceNow for ticket management.

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A meaningful career starts with a match

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5 criteria for this job
Service Desk experience
Minimum 2 years in a Service Desk or IT support environment.

View

ITIL framework knowledge
Experience working within an ITIL Service Management framework.

View

ITSM tools proficiency
Familiarity with ITSM tools like ServiceNow for ticket management.

View

Customer service skills
Demonstrated strong communication and customer service abilities.

View

Problem-solving skills
Proven troubleshooting skills to efficiently resolve user issues.

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