Accor Hotels13 followers538 jobs

Service Duty Manager ($80,000)

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Duty Manager at Pullman East Melbourne, you will play a vital role in ensuring the smooth operation of the Front Office department while providing exceptional service to guests. This job is all about creating heart-warming moments and fostering a positive atmosphere for both guests and team members. Join a dedicated team that values hospitality and offers opportunities for growth and development.

You'll be responsible for

👨‍💼

Supporting the Front Office Manager

Assist in the daily management of the Front Office department, ensuring smooth operations during shifts.
🤝

Providing exceptional service

Lead by example in delivering passionate, knowledgeable, and friendly service to all guests.
🗣️

Handling guest complaints

Deal effectively with guest complaints and feedback in a professional manner.

Key criteria

🏨

Hotel front office experience

Minimum 2 years in a similar front office role.

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🔑

RSA certificate

Valid RSA certificate required for serving alcohol.

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🕒

Time management skills

Proven ability to manage multiple tasks efficiently.

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5 criteria for this job
Hotel front office experience
Minimum 2 years in a similar front office role.

View

RSA certificate
Valid RSA certificate required for serving alcohol.

View

Time management skills
Proven ability to manage multiple tasks efficiently.

View

Customer service expertise
Demonstrated experience in providing exceptional guest service.

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C Class manual driver’s license
Valid license preferred for operational responsibilities.

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