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Service Manager

Mid levelFull-timeOfficeGold Coast QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading a team of Job Coaches and InWork Support Coaches to create meaningful employment opportunities for individuals on the Gold Coast. The impact of this role is significant, as it helps transform lives by connecting people with sustainable employment. The team thrives on values such as Integrity, Compassion, Determination, and Thriving Together, fostering a supportive and engaging work environment.

You'll be responsible for

🏆

Leading and coaching

Leading, coaching and developing Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes.
🚀

Driving performance

Driving performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded.
📊

Overseeing service delivery

Overseeing service delivery, workflow and client experience across multiple locations.

Key criteria

👥

Team management experience

Proven experience managing teams across multiple sites.

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📊

Financial management skills

Demonstrated ability to manage budgets and financial KPIs.

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🤝

Stakeholder engagement expertise

Experience building relationships with community partners and Services Australia.

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Meet the team

About the company

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4 criteria for this job
Team management experience
Proven experience managing teams across multiple sites.

View

Financial management skills
Demonstrated ability to manage budgets and financial KPIs.

View

Stakeholder engagement expertise
Experience building relationships with community partners and Services Australia.

View

Performance management background
Experience in coaching and managing team performance to exceed KPIs.

View

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