NSW Department of Customer Service40 followers524 jobs

Service Officer Workers Compensation

Mid levelFull-timeHybridGoulburn NSW 2580, AustraliaPosted 2 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Service Officer Workers Compensation job is all about managing workers compensation claims and ensuring that employees receive their entitlements accurately and efficiently. This role is crucial in supporting the Department of Customer Service's mission to deliver exceptional customer service and improve government processes. The team thrives in a collaborative environment, where everyone is encouraged to contribute and support one another.

You'll be responsible for

⚖️

Processing and managing claims

Managing a portfolio of workers compensation claims in accordance with legislation, policies, and internal guidelines.
🗣️

Providing advice and customer service

Offering clear advice and high-level customer service regarding employee claim entitlements.
🤝

Building relationships with stakeholders

Establishing and maintaining effective working relationships with internal and external stakeholders.

Key criteria

📜

Workers compensation legislation knowledge

Proven ability to interpret and apply relevant legislation.

View

💻

Intermediate computer skills

Experience using computer systems for processing claims.

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🗣️

Effective communication skills

Demonstrated ability to provide clear advice to employees.

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View more

Meet the team

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5 criteria for this job
Workers compensation legislation knowledge
Proven ability to interpret and apply relevant legislation.

View

Intermediate computer skills
Experience using computer systems for processing claims.

View

Effective communication skills
Demonstrated ability to provide clear advice to employees.

View

Attention to detail
Strong focus on accuracy in processing claims.

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Stakeholder relationship management
Experience building effective relationships with stakeholders.

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