About the job
The Service Request Analyst job is all about driving service excellence and continuous improvement within the Service Request & Catalogue practices. This pivotal position plays a crucial role in ensuring alignment with ITIL standards, conducting regular audits for accuracy and compliance, and leading initiatives to streamline and enhance the service catalogue. The team thrives on collaboration and innovation, making it a fantastic opportunity for those who are passionate about making a difference.
You'll be responsible for
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Managing service requests
Management of Service Request & Catalogue practices, ensuring best-in-class alignment with ITIL frameworks.🔍
Conducting audits
Conduct audits of service requests and catalogue items to maintain accuracy, relevance, and compliance.🚀
Driving continuous improvement
Drive Continuous Service Improvement (CSI) initiatives for service requests and catalogue offerings.Key criteria
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Service request and catalogue management experience
Proven experience managing service requests and catalogues effectively.View
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ITIL process understanding
Strong grasp of ITIL processes with practical application.View
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Familiarity with ITSM tools
Experience with ITSM tools, especially ServiceNow.View
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