Transport NSW2 followers134 jobs

Shared Services Support Officer - Glen Innes

JuniorMid levelFull-timeOfficeGlen Innes NSW 2370, AustraliaPosted 21 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

This job is all about delivering exceptional customer service in a dynamic contact centre environment. By leveraging your communication and problem-solving skills, you will play a vital role in transforming the lives of community members through meaningful interactions. The team thrives on collaboration and is dedicated to achieving strong customer outcomes in a fast-paced setting.

Meet the team

About the company

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You'll be responsible for

🤝

Supporting customers

Working as part of a team to deliver customer-focused shared services in a contact centre environment.
📞

Responding to enquiries

Handling inquiries across multiple channels and resolving issues at first contact.
✅

Processing transactions

Ensuring accurate and efficient processing of transactions for internal and external customers.

Key criteria

📞

Customer service experience

Proven experience in high-volume customer service environments.

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🛠️

Multi-system management skills

Experience managing multiple systems simultaneously in fast-paced settings.

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💬

Effective communication skills

Demonstrated ability to communicate clearly and effectively with customers.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in high-volume customer service environments.

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Multi-system management skills
Experience managing multiple systems simultaneously in fast-paced settings.

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Effective communication skills
Demonstrated ability to communicate clearly and effectively with customers.

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Attention to detail
Proven track record of processing transactions accurately and efficiently.

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Conflict resolution skills
Experience resolving customer inquiries and issues at first contact.

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