Shared Services Support Officer - Goulburn
About the job
This job is all about delivering exceptional customer service in a dynamic contact centre environment. By leveraging your communication and problem-solving skills, you will play a vital role in transforming the lives of community members through meaningful interactions. The team values collaboration and is committed to fostering a supportive atmosphere where everyone can thrive.
You'll be responsible for
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Supporting customers
Working as part of a team delivering customer-focused shared services, you will support internal and external customers in a fast-paced contact centre environment.📬
Responding to enquiries
You will respond to enquiries across multiple channels and resolve issues at first contact.✅
Processing transactions
Accurately and efficiently process transactions to ensure customer satisfaction.Key criteria
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Customer service experience
Demonstrated experience in high-volume customer service environments.View
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Multi-system management skills
Proven ability to manage multiple systems efficiently.View
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Strong communication skills
Effective communication skills for resolving customer enquiries.View
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