About the job
This job is all about providing remote banking support to National Business Centre customers, empowering them to start, run, and grow their businesses. Making a real difference in the financial wellbeing of customers is at the heart of this role. The team thrives on collaboration and is dedicated to creating a supportive environment where everyone can succeed.
You'll be responsible for
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Accepting inbound calls
Responding to inbound call or appointment requests in a timely manner to meet customer experience SLAs and objectives.📞
Engaging in outbound calls
Facilitating customer onboarding and discovering additional customer needs through proactive outreach.🌟
Providing high-quality customer service
Delivering exceptional service to a diverse range of small business customers.Key criteria
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Customer solutioning expertise
Experience supporting customers by understanding their needs and offering solutions.View
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Fulfilment process knowledge
Proven experience executing end-to-end processes for customer outcomes.View
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Small business operations knowledge
Understanding of transaction banking and working capital solutions.View
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