About the job
Joining Optus as a Small Business Specialist means becoming part of a team that supports over 11 million customers with mobile, broadband, and digital solutions. This job is all about helping local businesses thrive by providing tailored solutions and fostering genuine connections. The team values collaboration, accountability, and integrity, creating an environment where everyone can grow and succeed together.
You'll be responsible for
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Acting as a small business subject matter expert
Identifying business customers early and matching them with solutions that support their business growth.📚
Building and maintaining product knowledge
Sharing knowledge with the wider team about mobile, broadband, fixed services, credit, and activation.💬
Delivering consultative conversations
Understanding business customer needs and providing tailored solutions to solve operational challenges.Key criteria
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Small business knowledge
Understanding of small business customer needs and solutions.View
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Consultative service skills
Experience providing tailored recommendations through active listening.View
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Product expertise
Proven knowledge across mobile, broadband, and fixed services.View
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