About the job
This Technical Field Engineer job is all about keeping our federal government client’s systems secure and mission-ready. By providing expert on-site technical support and engaging with clients, you will play a crucial role in maintaining reliability. The team thrives on collaboration and is dedicated to delivering exceptional service.
You'll be responsible for
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Providing technical support
Ensuring that our federal government client’s systems stay secure, reliable, and mission-ready through expert on-site technical support and strong client engagement.🔌
Installing and maintaining products
Performing activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including desktop/laptop computers, printers, and peripherals.😊
Ensuring customer satisfaction
Ensuring customer satisfaction throughout all transactions.Key criteria
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Deskside support experience
Minimum 6 months in a deskside support environmentView
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Desktop and server support
Experience with hardware, software, and network troubleshootingView
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Diagnostic skills
Proven ability in software and hardware diagnosticsView
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