About the job
The Technical Success Manager at New Relic plays a vital role in fostering strong technical relationships with enterprise customers. This position is all about empowering clients to maximize their experience with our platform, ensuring they achieve their goals and realize value. Collaboration is key, as the team thrives on working together to drive customer success and satisfaction.
You'll be responsible for
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Guiding customer to initial committed consumption
Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices. Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels.📚
Owning user success through training and enablement
Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions.📅
Managing mutual activity plan milestones
Designs and executes Mutual Activity Plans tied to Value/Outcomes. Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner.Key criteria
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Technical expertise in cloud and observability
Proven knowledge of Kubernetes, AWS, Azure, or Google Cloud.View
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Experience in customer-facing technical roles
Demonstrated success in Technical Account Management or Solutions Engineering.View
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Strong communication skills
Ability to convey complex technical concepts to diverse audiences.View
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