About the job
The Technical Support Associate at Webflow is a vital part of the team, acting as the voice of the company for customers. This job empowers individuals to solve real-world challenges and inspire confidence as they navigate the platform. Collaboration is key, as team members work together to enhance customer experiences and celebrate successes.
You'll be responsible for
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Delivering exceptional customer experiences
Deliver consistently exceptional customer experiences to every Webflow user.📞
Assisting customers through various channels
Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira.📝
Documenting and reporting issues
Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.Key criteria
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1+ years in technical support
Experience providing high-touch support in SaaS environments.View
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Proficiency in HTML, CSS, JavaScript
Knowledge of web technologies essential for troubleshooting.View
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Strong communication skills
Ability to convey technical information clearly in English.View
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