About the job
As a Senior Technical Support Engineer within the Customer Service & Support team, you will play a vital role in delivering exceptional customer success by troubleshooting and solving complex technical issues. This opportunity not only accelerates your career growth but also allows you to enhance your problem-solving and collaboration skills while deepening your technical proficiency. Join a team that values innovation, inclusion, and a growth mindset, where every day is an opportunity to empower others.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve complex customer technical issues, acting as an advisor to the customer and collaborating within and across teams.🤝
Building communities and mentoring
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.🔧
Engaging in product improvement
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools.Key criteria
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Technical support experience (3+ years)
Demonstrated experience in technical support or consulting roles.View
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Advanced SharePoint knowledge
In-depth understanding of SharePoint Server and SharePoint Online.View
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Complex issue investigation
Experience resolving intricate SharePoint administration and performance issues.View
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