Microsoft41 followers55 jobs

Technical Support Engineer (SharePoint)

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaIT supportPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Senior Technical Support Engineer within the Customer Service & Support team, you will play a vital role in delivering exceptional customer success by troubleshooting and solving complex technical issues. This opportunity not only accelerates your career growth but also allows you to enhance your problem-solving and collaboration skills while deepening your technical proficiency. Join a team that values innovation, inclusion, and a growth mindset, where every day is an opportunity to empower others.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔍

Owning and resolving technical issues

You own, investigate, and solve complex customer technical issues, acting as an advisor to the customer and collaborating within and across teams.
🤝

Building communities and mentoring

You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
🔧

Engaging in product improvement

You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools.

Key criteria

💻

Technical support experience (3+ years)

Demonstrated experience in technical support or consulting roles.

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🔧

Advanced SharePoint knowledge

In-depth understanding of SharePoint Server and SharePoint Online.

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🔍

Complex issue investigation

Experience resolving intricate SharePoint administration and performance issues.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Technical support experience (3+ years)
Demonstrated experience in technical support or consulting roles.

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Advanced SharePoint knowledge
In-depth understanding of SharePoint Server and SharePoint Online.

View

Complex issue investigation
Experience resolving intricate SharePoint administration and performance issues.

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Web development technologies
Proficiency in ASP.NET, JavaScript, HTML5, CSS, and frameworks like React.

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Identity and authentication knowledge
Understanding of Windows Active Directory and Azure Active Directory.

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