Burger Urge18 jobs

Technology Support Engineer

JuniorMid levelFull-timeHybridNew Farm QLD, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Technology Support Engineer at Burger Urge is all about keeping the technology network running smoothly across venues and the Support Office. This job is crucial for ensuring that the teams can operate at their best, providing hands-on technical support for everything from POS systems to network connectivity. The team thrives on collaboration and is passionate about using technology to enhance the customer experience.

Meet the team

About the company

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You'll be responsible for

🔧

Providing IT support

Providing responsive IT support across Burger Urge venues and the Support Office.
📞

Managing IT tickets

Managing and resolving IT support tickets, delivering timely and customer-focused solutions.
🛒

Supporting POS systems

Supporting and maintaining POS and online ordering systems, including menu builds and configuration changes.

Key criteria

💻

IT support experience

Demonstrated experience in IT support or systems support roles.

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🖥️

POS systems knowledge

Experience administering and supporting POS systems, Redcat preferred.

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🔒

Network infrastructure expertise

Strong knowledge of network infrastructure and system security practices.

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5 criteria for this job
IT support experience
Demonstrated experience in IT support or systems support roles.

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POS systems knowledge
Experience administering and supporting POS systems, Redcat preferred.

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Network infrastructure expertise
Strong knowledge of network infrastructure and system security practices.

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IT ticketing management
Experience managing IT ticketing and issue-tracking systems effectively.

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Microsoft 365 proficiency
Working knowledge of Microsoft 365 and common IT troubleshooting methods.

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