Telstra11 followers143 jobs

Telstra Retail: Customer Service & Sales Consultant

JuniorFull-timeHybridLismore NSW 2480, AustraliaCustomer service and supportPeople and cultureSalesPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Telstra Retail: Customer Service & Sales Consultant job is all about creating a delightful experience for customers through exceptional service and support. This position plays a vital role in empowering customers to connect with the right products and services, ultimately transforming their telecommunications journey. The team thrives on collaboration and continuous learning, ensuring everyone is equipped with the latest knowledge and skills to succeed.

You'll be responsible for

🌟

Delighting customers

Providing exceptional customer service to ensure a positive in-store experience for every visitor.
💡

Empowering customers

Identifying and recommending products and services that transform customers' telecommunications experiences.
🏆

Achieving sales targets

Driving sales success by reaching and exceeding established KPIs through effective customer engagement.

Skills you'll need

🤝

Customer service

Ability to provide outstanding service and support to customers, ensuring a positive experience.
💰

Sales skills

Proficiency in identifying customer needs and providing tailored solutions to meet those needs, driving sales success.
🧩

Problem-solving

Capability to quickly develop customized solutions for customers, addressing their unique challenges and requirements.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer connection skills
Experience building rapport with diverse customers

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Sales target achievement
Proven track record of exceeding sales targets and KPIs

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Customer-facing experience
Demonstrated experience in a retail or service environment

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Learning and growth mindset
Eagerness to learn about products and develop solutions

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Positive customer service approach
Resilient attitude in fast-paced customer interactions

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