Telstra11 followers143 jobs

Telstra Retail: Customer Service & Sales Consultant

JuniorFull-timeHybridDubbo NSW 2830, AustraliaSalesCustomer servicePosted 1 week ago
View your fit0 of 9 criteria met

About the job

The job of a Telstra Retail Customer Service & Sales Consultant is all about creating delightful experiences for customers through exceptional service. This position plays a vital role in helping customers connect with the right products and services, transforming their telecommunications journey. The team thrives on collaboration and continuous learning, ensuring everyone is equipped with the latest knowledge to support customers effectively.

You'll be responsible for

🌟

Delighting customers

Providing exceptional customer service to ensure a positive in-store experience for every visitor.
🔍

Identifying needs

Engaging with customers to understand their telecommunications needs and recommending suitable products and services.
🏆

Achieving sales targets

Working towards and exceeding sales goals through proactive customer engagement and consultative selling.

Skills you'll need

🤝

Customer service

Ability to provide outstanding service and support to customers, ensuring their needs are met and exceeded.
💰

Sales skills

Proficiency in identifying customer needs and providing tailored solutions to achieve sales targets.
🧩

Problem-solving

Capability to address customer inquiries and challenges effectively, ensuring a smooth customer journey.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer connection skills
Experience building rapport with diverse customers.

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Sales target achievement
Proven track record of exceeding sales goals.

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Problem-solving ability
Experience developing tailored solutions for customers.

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Customer service experience
Background in a customer-facing role.

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Growth mindset
Desire to learn and advance within the company.

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