The job of a Telstra Retail Customer Service & Sales Consultant is all about creating delightful experiences for customers through exceptional service. This position plays a vital role in helping customers connect with the right products and services, transforming their telecommunications journey. The team thrives on collaboration and continuous learning, ensuring everyone is equipped with the latest knowledge to support customers effectively.
You'll be responsible for
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Delighting customers
Providing exceptional customer service to ensure a positive in-store experience for every visitor.🔍
Identifying needs
Engaging with customers to understand their telecommunications needs and recommending suitable products and services.🏆
Achieving sales targets
Working towards and exceeding sales goals through proactive customer engagement and consultative selling.Skills you'll need
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Customer service
Ability to provide outstanding service and support to customers, ensuring their needs are met and exceeded.💰
Sales skills
Proficiency in identifying customer needs and providing tailored solutions to achieve sales targets.🧩
Problem-solving
Capability to address customer inquiries and challenges effectively, ensuring a smooth customer journey.View more