Trustee Support Specialist
About the job
As a Trustee Support Specialist, you will provide specialist support to the Trustee by managing escalations, investigations, and enquiries related to administration and service matters. This job is an incredible opportunity to take ownership of issues end-to-end, collaborating closely with internal teams and external stakeholders to ensure timely, professional, and compliant outcomes. The team values continuous improvement and enjoys supporting and coaching each other to achieve excellence.
You'll be responsible for
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Acting as a key point of contact for Trustee escalations
You will act as a key point of contact for Trustee escalations, enquiries, and service-related issues, ensuring timely resolutions.🕵️♂️
Investigating complex matters
Investigating complex matters and taking full ownership through to resolution is a critical responsibility in this job.🤝
Building and maintaining strong working relationships
Building and maintaining strong working relationships with Trustee representatives and internal stakeholders is essential for success.Key criteria
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Experience in superannuation administration
Demonstrated experience in superannuation or financial services roles.View
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Analytical and problem-solving skills
Proven ability to analyze complex issues and identify solutions.View
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Excellent communication skills
Strong written and verbal communication for professional interactions.View
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