About the job
The Venue Operations Manager at EatClub is a pivotal job that focuses on enhancing the operational backbone of the venue experience. This role is crucial for onboarding new venues and providing ongoing support, ensuring they thrive within the EatClub ecosystem. The team values creativity, hustle, and results, fostering a collaborative environment where everyone can contribute to the success of the hospitality industry.
You'll be responsible for
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Owning marketplace onboarding
Managing the Day 0-1 experience for every new marketplace venue, ensuring a smooth go-live process and clean handover to the Venue Partner Manager team.📈
Leading the Venue Partner Managers growth programme
Collaborating with the Venue Partner Manager team to identify smaller venue partners ready to grow and building a coaching model for their progression.🛠️
Designing the operating model
Creating and managing Zendesk workflows, SLA management, escalation paths, and AI-assisted support flows to ensure operational efficiency.Key criteria
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3-5 years in customer success or support operations
Experience in roles focused on retention and venue value.View
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1-2 years of people leadership experience
Demonstrated ability to lead and develop teams effectively.View
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Strong operational instincts
Proven skills in process and workflow design.View
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