About the job
As a Customer Success Manager at Braze, you will join a passionate team dedicated to managing some of the world's biggest brands. This job is all about empowering customers to achieve their goals while fostering strong relationships and driving product adoption. Braze values teamwork, autonomy, and a vibrant culture, making it a fantastic place for those eager to make a real impact.
You'll be responsible for
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Partnering with Account Executives
Collaborating with Account Executives to ensure commercial alignment and drive client renewals and retention targets.🚀
Driving feature adoption
Building shared Success Plans with customers to provide strategic guidance and help them achieve their objectives with Braze.💬
Maintaining customer relationships
Proactively analyzing customer product usage and maintaining ongoing contact to ensure account health and advocacy.Key criteria
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Customer success experience (2-5 years)
Demonstrated experience in managing complex accounts or projects.View
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Excellent communication skills
Proven ability to convey information clearly and effectively.View
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Strong relationship-building skills
Ability to create mutual value with clients and colleagues.View
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