About the job
Joining ASX means becoming part of a vibrant team dedicated to powering Australia's financial markets. This job offers a fantastic opportunity to lead a dynamic support team, ensuring a seamless experience for all ASX staff. Collaboration and innovation are at the heart of how the team operates, making it a great fit for those who thrive in a fast-paced environment.
You'll be responsible for
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Leading the Helpdesk team
Provide leadership to a team of seven technical professionals delivering Helpdesk, Level 1, and Level 2 support services📈
Coaching and development
Perform 1 on 1 coaching and development of direct reports📞
Managing IT requests
Manage end to end support for IT requests raised via phone, email, ticketing system and in-personKey criteria
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Customer service excellence
Proven experience delivering high-level support in fast-paced environments.View
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ITIL/service management knowledge
Strong understanding of ITIL principles for effective service delivery.View
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Technical support experience
Demonstrated experience supporting laptops, desktops, and mobile devices.View
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