Client Services Coordinator
About the job
This job is about being a reliable and compassionate Client Services Coordinator (After Hours) at the Wollongong office. You'll play a vital part in providing 24/7 care, acting as the first point of contact for urgent client and staff needs during evenings and weekends. The team values a supportive and fun environment, where your contributions are appreciated, and you can grow your career while working flexibly from home.
You'll be responsible for
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Representing the brand
Representing the Dovida brand with warmth and professionalism in all interactions, building trust with clients, caregivers, and the wider community.📬
Managing communications
Managing incoming calls, emails, and enquiries in a friendly, knowledgeable manner, including out-of-hours support and emergency scheduling when required.📝
Documenting information
Accurately capturing and documenting detailed information from incoming calls to ensure smooth handover to the scheduling team.Key criteria
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Experience in client communication
Demonstrated experience managing calls and emails professionallyView
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Strong multitasking skills
Proven ability to handle multiple tasks in fast-paced environmentsView
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Availability for after-hours support
Willingness to be available from 5 PM to 8 AMView
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