LegalVision15 jobs

Client Success Manager

JuniorMid levelFull-timeHybridSurry Hills NSW 2010, AustraliaPeople and cultureCustomer successPosted 3 weeks agoVerified 3 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

As a Client Success Manager at LegalVision, you will play a vital role in ensuring members receive the legal support they need while driving retention and long-term engagement. This job is all about building strong relationships and proactively addressing member concerns to enhance their experience. The team thrives on collaboration, innovation, and a shared commitment to delivering exceptional service.

You'll be responsible for

🤗

Building relationships

Building strong relationships with new members and guiding them through the onboarding process.
🔄

Managing membership requests

Proactively managing membership hold and cancellation requests, understanding member concerns and offering solutions.
📈

Enhancing member retention

Suggesting initiatives to reduce churn and enhance member retention through tailored recommendations.

Key criteria

💼

Customer service or account management experience

At least 12 months of experience in a relevant role.

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🤝

Client-focused problem-solving skills

Ability to exceed client expectations and offer tailored solutions.

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🌟

Personable and empathetic demeanor

Strong interpersonal skills for effective client interactions.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service or account management experience
At least 12 months of experience in a relevant role.

View

Client-focused problem-solving skills
Ability to exceed client expectations and offer tailored solutions.

View

Personable and empathetic demeanor
Strong interpersonal skills for effective client interactions.

View

Driven and autonomous work ethic
Proactive ownership of responsibilities and self-improvement.

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Business and technology savvy
Quick adaptability to innovative tools and understanding business needs.

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