Customer Success Manager - Marketing Cloud
About the job
The Customer Success Manager at Salesforce is a dynamic job focused on ensuring high-value customers achieve a significant return on their investment with the platform. This position is vital in fostering strong relationships and providing strategic guidance to customers, aligning their needs with Salesforce's offerings. The team thrives on collaboration, innovation, and a commitment to customer success, making it an exciting opportunity for those passionate about driving change.
You'll be responsible for
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Ensuring customer accountability and value alignment
Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.đ¤
Providing strategic advisory and stakeholder management
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.đ
Managing technical health, adoption, and risk
Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.Key criteria
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Customer success experience
3-4 years of experience in Customer Success or SaaS.View
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Stakeholder management skills
Demonstrated ability to build relationships with key stakeholders.View
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AI literacy
Proficiency in using AI agents for task automation.View
