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Customer Success Manager - Dedicated

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaProfessional servicesCustomer successPosted 2 days agoVerified 2 days ago
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About the job

As a Customer Success Manager in the Asia-Pacific region, you will be at the forefront of ensuring that customers maximize their experience with Contentful. This job is all about building strong relationships and driving customer success, which is vital for the growth of Contentful in Southeast Asia. The team thrives on collaboration and values continuous feedback to enhance the customer experience.

You'll be responsible for

🚀

Onboarding new customers

Continuing to onboard new customers and leading cross-functionally with sales and professional services to ensure value expectations are aligned and achieved from the beginning.
🤝

Building relationships

Building and owning relationships across a full book of business, embodying the trusted advisor role.
⭐

Driving product adoption

Driving product adoption, customer satisfaction, and overall influence on customer health scores.

Key criteria

📊

Customer success experience

4+ years in customer-facing roles, ideally in SaaS.

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🤝

Cross-functional collaboration

Proven experience working with diverse teams for customer success.

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📈

SaaS growth experience

Demonstrated success in growing SaaS business in APJ region.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer success experience
4+ years in customer-facing roles, ideally in SaaS.

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Cross-functional collaboration
Proven experience working with diverse teams for customer success.

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SaaS growth experience
Demonstrated success in growing SaaS business in APJ region.

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Strong communication skills
Excellent oral and written skills for effective storytelling with data.

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Southeast Asian language skills
Fluency in a Southeast Asian language is a valuable asset.

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