MYOB6 followers62 jobs

Customer Account Manager

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaSalesCustomer successPosted 3 days ago
Pending fitX of Y criteria met

About the job

This job is about being a Customer Account Manager at MYOB, where you will play a vital role in helping small and medium enterprises thrive. By guiding customers through their journey, you will help them unlock the full value of MYOB's products and ensure their long-term success. The team values collaboration, celebrates wins, and is dedicated to making a positive impact on businesses across Australia and New Zealand.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌍

Managing customer territories

Managing assigned customer territories and owning their 90-day retention journey.
📞

Conducting outbound calls

Making outbound calls to understand each customer's goals, challenges, and usage behaviours.
🚀

Driving feature adoption

Driving adoption of under-utilised features to strengthen customer stickiness and reduce churn.

Key criteria

📊

SaaS/software experience

Experience in customer success or account management in SaaS environments.

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💬

Value-based communication skills

Strong ability to translate features into business benefits for customers.

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🔍

Commercially curious mindset

Comfort identifying product adoption and expansion opportunities.

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View your fit

5 criteria for this job
SaaS/software experience
Experience in customer success or account management in SaaS environments.

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Value-based communication skills
Strong ability to translate features into business benefits for customers.

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Commercially curious mindset
Comfort identifying product adoption and expansion opportunities.

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Organisational skills
Proven ability to manage multiple customers across a 90-day lifecycle.

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CRM experience
Experience using CRMs like Salesforce for customer engagement.

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A meaningful career starts with a match

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