Customer Success Manager - Account Manager
About the job
The Customer Success Manager position at Simpro is an exciting opportunity to join a rapidly growing team. This job is all about blending relationship management with commercial insight to drive product adoption and customer satisfaction. Team members work collaboratively, ensuring customers receive exceptional support and guidance throughout their journey with Simpro.
You'll be responsible for
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Driving adoption and value
Maintain regular, proactive communication with your portfolio of customers to ensure they are fully utilising Simpro and seeing measurable business impact.🔄
Retention and account growth
Own the renewal process for your accounts, ensuring customers are supported, engaged, and confident in Simpro’s long-term value.🤝
Cross-functional collaboration
Partner closely with Sales, Product, Support, and Implementation teams to provide a seamless customer experience.Key criteria
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Customer-facing experience in SaaS
Demonstrated experience in Customer Success or Account Management within a SaaS environment.View
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Strong communication skills
Proven ability to build relationships and communicate effectively with stakeholders.View
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Commercial awareness
Experience identifying customer needs and recommending additional products or services.View
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