Customer Care Consultant - Regency Park SA
About the job
As a Customer Care Consultant, you will be the face of the business, providing exceptional support to customers across Australia through the call centre. Your contributions will not only enhance customer satisfaction but also drive sales and uphold the Customer Promise. The team thrives on collaboration and continuous improvement, making it a dynamic environment where your efforts truly matter.
You'll be responsible for
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Managing enquiries
Manage sales, service, and backorder enquiries, aiming for first-call resolution.🤝
Building relationships
Build strong relationships with customers, Account Managers, and internal teams.💡
Identifying sales opportunities
Identify future sales or cross-selling opportunities to enhance customer experience.Key criteria
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Customer service experience
Demonstrated experience in customer service or call centre environments.View
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Strong communication skills
Proven ability to communicate effectively and solve problems proactively.View
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Team collaboration skills
Experience working well in teams and building positive relationships.View
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