Customer Care Executive
About the job
The Customer Care Executive position in Perth offers an exciting opportunity for an organised and dedicated individual to join a supportive team. This job is all about enhancing customer relationships and nurturing the existing portfolio while exploring new sales opportunities. The team values collaboration and is driven by a passion for making a positive difference in the lives of customers and communities.
You'll be responsible for
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Managing customer inquiries
Acting as the first point of contact for incoming calls and emails from new and existing customers.🔍
Identifying business leads
Actively identifying new business lead opportunities and communicating these to the relevant field sales person.🛠️
Resolving customer issues
Effectively managing and resolving all customer enquiries in a timely manner.Key criteria
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Customer service experience
2+ years of experience in customer service or telesales.View
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Negotiation skills
Proven ability to meet contractual obligations effectively.View
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B2B sales development
Demonstrated skills in developing business-to-business sales.View
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