Blackwoods
Customer Care Consultant Trade Strore - Malaga, WA
About the job
Join our dynamic team as a full-time Customer Care Consultant in Malaga, where your passion for exceptional service will shine! This job is all about building strong customer relationships and supporting our growing customer base. With a focus on teamwork and continuous development, you'll enjoy a vibrant workplace that values your contributions and fosters your career growth.
You'll be responsible for
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Managing customer orders
Manage customer orders and deliver an outstanding end-to-end experience, ensuring satisfaction at every step.📞
Communicating with customers
Communicate with customers via phone, email, and occasionally in person at our trade store to address their needs.🔄
Responding to requests
Respond to requests, source parts, and follow up on backorder ETAs, ensuring timely and accurate information is provided.What we're looking for
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Customer service experience
Demonstrated experience in a trade store or retail environment.View fit
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Computer proficiency
Confidence using computers and Microsoft Office Suite.View fit
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Communication skills
Excellent written and verbal communication abilities.View fit
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