Customer Design & Improvement Lead
About the job
This job is about leading the Customer Design & Improvement initiatives at Team Global Express. By optimising customer processes, you will play a crucial role in enhancing customer experience and operational efficiency. The team thrives on collaboration, innovation, and a shared commitment to making things better for everyone involved.
You'll be responsible for
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Identifying process improvements
Spot what’s slowing us down (and fix it) across Freight customer journeys.📈
Leading improvement projects
Lead cross-functional improvement projects, workshops and journey mapping.🚀
Driving operational readiness
Drive operational readiness for new products, services and policy changes.Key criteria
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Customer journey optimization experience
Proven experience identifying and fixing customer journey inefficiencies.View
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Data-driven improvement skills
Demonstrated ability to turn customer feedback into actionable improvements.View
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Stakeholder influence
Experience building credibility and influencing across teams and leaders.View
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