Aristocrat 8 jobs

Customer Engagement Advisor

Mid level Full-time Hybrid North Ryde NSW 2113, Australia Customer success Posted 3 weeks ago

Pending fitX of Y criteria met

About the job

This job focuses on enhancing customer engagement and satisfaction across Aristocrat’s CXS portfolio. By strengthening relationships with venues and supporting the adoption of key products, you will play a vital role in ensuring customers feel valued and heard. Collaboration with internal teams is key, as you work together to deliver a premium customer experience.

You'll be responsible for

📈

Building frameworks and documentation

Building and maintaining frameworks, dashboards, and documentation that support proactive customer engagement activities.

📞

Supporting structured engagement programs

Supporting the structured engagement program for the leading 40 clients, maintaining consistent communication, reporting, and customer health reviews.

🔄

Conducting follow-ups

Conducting new venue install follow-ups post-project handover to ensure smooth transition, confirm successful implementation, and capture feedback.

Key criteria

🤝

2+ years in customer engagement

Experience in customer success or account management is essential.

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🗣️

Strong communication skills

Ability to build relationships and convey information effectively.

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📊

Proficiency in CRM tools

Experience with Salesforce or similar reporting tools is preferred.

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Meet the team

About the company

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5 criteria for this job

2+ years in customer engagement

Experience in customer success or account management is essential.

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Strong communication skills

Ability to build relationships and convey information effectively.

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Proficiency in CRM tools

Experience with Salesforce or similar reporting tools is preferred.

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Analytical mindset

Ability to interpret data and identify trends for improvement.

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Excellent organizational skills

Capability to manage multiple priorities and collaborate effectively.

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Customer Engagement Advisor at Aristocrat

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